What COVID-19 Means for Your CarePosted In: News
We want you to know that Edmonds Orthopedic Center is here to help as we navigate these unprecedented times together.
We have modified our clinic structure and workflow to ensure that we can continue caring for you in a manner that also promotes optimal public health practices for everyone’s safety.
We want to share with you some frequent questions that we have been getting from patients:
That depends. Our doctors will make that determination after reviewing the reason for your visit. If the initial review suggests that you do not need to be seen in person, we will contact you to arrange a telemedicine video visit (see What is a Telemedicine Appointment). If the initial review determines that you need to be seen in person, you will be seen on the day of your scheduled appointment.
Our staff will contact you 1-2 days before your appointment to confirm your appointment type (in-person or telemedicine) and scheduled appointment time.
If your doctor’s initial review determines that you do not need to be seen in person, you will meet with your doctor using telemedicine. You will have a technology-enabled face-to-face encounter with your doctor.
With telemedicine, we can do almost everything that we can during an in-person visit, except for three things: we cannot get x-rays; we cannot physically examine you; and we cannot perform any procedures like injections, reductions, or other minor procedures. However, we can prescribe therapy, order advanced imaging, arrange for consultations and prescribe medicines.
Don’t worry about the technology—all you will have to do is click on a link that we email you and you will instantly be placed in the “waiting room”. No commute to our office and no parking hassles (we thought you might like that).
No: If you have a new injury, we will need to see you in person to safely evaluate your condition. If you have just had surgery, we need to see you to check your wound and remove your sutures. We may need to have an x-ray to monitor proper healing of your injury. Your doctor will work with you to determine if you need an in-person appointment.
During your telemedicine appointment, your doctor will be carefully evaluating whether or not you need an in-person visit. If, after your telemedicine appointment your doctor feels you need to be seen in the office, we will get you scheduled as soon as possible.
Don’t worry, if you do need to come to the office the day after your telemedicine visit you will NOT be charged for two office visits. We are here to take care of you and do it in the safest and most socially responsible manner—we believe that this pathway is the best solution.
Please call our office (425-673-3900). We have modified our workflow to help keep as many patients as possible out of the Emergency Room. This not only protects you from exposure to COVID-19 but, importantly, also eases the burden on our hospital systems that desperately need to focus their resources on COVID-19 related care.
Of course, if you believe that you have a medical emergency, you should call 911 or proceed immediately to the nearest Emergency Room. Fortunately, most orthopedic-related conditions can be dealt with in an office environment. We have a doctor on-call 24 hours a day, 7 days a week so please call us and tell us what happened. We are here to serve our community and will make sure you get the help you need.
We follow the latest CDC recommendation for social distancing as well as environmental cleaning and disinfecting standards. Hand washing is our new favorite pastime and your doctor will wear a mask when in the exam room with you. All of our staff, including the doctors, have temperature and symptom checks before starting the day according to the latest CDC guidelines and recommendations. We take your safety seriously and also want to protect our wonderful staff.
We hope this information answers most of your questions about getting care at Edmonds Orthopedic Center during the COVID-19 National Health Emergency. If not, please contact us at 425-673-3900 or at www.edmondsortho.com.
You can find more information on the Proliance Surgeons COVID-19: What You Need to Know webpage at https://www.proliancesurgeons.com/news-and-events/detail/covid-19-what-you-need-to-know
We are proud to be in a position to support our community in this time of crisis and contribute to the overall public health response to COVID-19 by minimizing Emergency Room visits and enabling hospitals to focus their limited resources on the care of patients affected by COVID-19.
Together, we will get through this troubling time. For now, stay safe, enjoy time with your family, wash your hands and practice social distancing.
Edmonds Orthopedic Center