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COVID-19

What COVID-19 Means for Your Care

Posted In: News

We want you to know that Edmonds Orthopedic Center is here to help as we navigate these unprecedented times together.

We have modified our clinic structure and workflow to ensure that we can continue caring for you in a manner that also promotes optimal public health practices for everyone’s safety.

We want to share with you some frequent questions that we have been getting from patients:

Yes! We are open and ready to care for our community—it just looks a little different. We are following the CDC recommendation for social distancing as well as the latest environmental cleaning and disinfecting standards. For your protection (and our Staff’s), we are actively minimizing in-person office visits to decrease the number of people in our clinic at any one time.

That depends. Our doctors will make that determination after reviewing the reason for your visit. If the initial review suggests that you do not need to be seen in person, we will contact you to arrange a telemedicine video visit (see What is a Telemedicine Appointment). If the initial review determines that you need to be seen in person, you will be seen on the day of your scheduled appointment.

Our staff will contact you 1-2 days before your appointment to confirm your appointment type (in-person or telemedicine) and scheduled appointment time.

If your doctor’s initial review determines that you do not need to be seen in person, you will meet with your doctor using telemedicine. You will have a technology-enabled face-to-face encounter with your doctor.

With telemedicine, we can do almost everything that we can during an in-person visit, except for three things: we cannot get x-rays; we cannot physically examine you; and we cannot perform any procedures like injections, reductions, or other minor procedures. However, we can prescribe therapy, order advanced imaging, arrange for consultations and prescribe medicines.

Don’t worry about the technology—all you will have to do is click on a link that we email you and you will instantly be placed in the “waiting room”. No commute to our office and no parking hassles (we thought you might like that).

No: If you have a new injury, we will need to see you in person to safely evaluate your condition. If you have just had surgery, we need to see you to check your wound and remove your sutures. We may need to have an x-ray to monitor proper healing of your injury. Your doctor will work with you to determine if you need an in-person appointment.

During your telemedicine appointment, your doctor will be carefully evaluating whether or not you need an in-person visit. If, after your telemedicine appointment your doctor feels you need to be seen in the office, we will get you scheduled as soon as possible.

Don’t worry, if you do need to come to the office the day after your telemedicine visit you will NOT be charged for two office visits. We are here to take care of you and do it in the safest and most socially responsible manner—we believe that this pathway is the best solution.

Please call our office (425-673-3900). We have modified our workflow to help keep as many patients as possible out of the Emergency Room. This not only protects you from exposure to COVID-19 but, importantly, also eases the burden on our hospital systems that desperately need to focus their resources on COVID-19 related care.

Of course, if you believe that you have a medical emergency, you should call 911 or proceed immediately to the nearest Emergency Room. Fortunately, most orthopedic-related conditions can be dealt with in an office environment. We have a doctor on-call 24 hours a day, 7 days a week so please call us and tell us what happened. We are here to serve our community and will make sure you get the help you need.

Call the office just like you always have (425-673-3900). We will schedule you with the appropriate doctor and then you will be contacted regarding your visit type (in-person or telemedicine).
Yes: Doctor’s visits are considered essential by the State. We still need to take care you and cannot neglect injury that leads to disability. We will emerge from this and when that time comes, we want to make sure that you have received the best care possible. We have just changed how we deliver the same outstanding care you have come to expect.
Our Surgery Scheduling department will contact you if your surgery is cancelled. If you do not hear from us, please call us at 425-921-6000. If your surgery is cancelled, it is because it is considered “elective” under the definition provided by the CDC. Once we are able to perform elective surgery again, any cancelled cases will be the first cases back on the schedule. If you have any questions or concerns about the postponement of your surgery, please contact us at 425-673-3900 to speak with your Surgeon.
Yes: if it is determined to be an urgent or emergent surgery. Our ambulatory surgery center stands ready to provide any surgery that is needed. Your Surgeon will help you understand the nature of your condition and the consequences of a delay performing indicated surgery in the context of your unique situation and the COVID-19 National Health Emergency. Our #1 priority is protecting your health and safety.

We follow the latest CDC recommendation for social distancing as well as environmental cleaning and disinfecting standards. Hand washing is our new favorite pastime and your doctor will wear a mask when in the exam room with you. All of our staff, including the doctors, have temperature and symptom checks before starting the day according to the latest CDC guidelines and recommendations. We take your safety seriously and also want to protect our wonderful staff.

We hope this information answers most of your questions about getting care at Edmonds Orthopedic Center during the COVID-19 National Health Emergency. If not, please contact us at 425-673-3900 or at www.edmondsortho.com.

You can find more information on the Proliance Surgeons COVID-19: What You Need to Know webpage at https://www.proliancesurgeons.com/news-and-events/detail/covid-19-what-you-need-to-know

We are proud to be in a position to support our community in this time of crisis and contribute to the overall public health response to COVID-19 by minimizing Emergency Room visits and enabling hospitals to focus their limited resources on the care of patients affected by COVID-19.

Together, we will get through this troubling time. For now, stay safe, enjoy time with your family, wash your hands and practice social distancing.

Edmonds Orthopedic Center

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